Returns & Refunds

7-day cooling-off period

Under Taiwan's Consumer Protection Act, items bought for delivery in Taiwan can be returned within 7 days of delivery (or pickup) without giving a reason.

This isn't a trial period: returned items must be complete and unused, with original packaging, accessories, gifts and instructions.

Items not covered

Under Taiwan's rules on exceptions for distance sales, the 7-day period doesn't apply to custom-made items produced for your order (such as our handmade pieces) or opened personal-hygiene products. Defective items can still be handled below.

Damaged or wrong items

If your item arrives damaged, defective or incorrect, email funnytoyonline@gmail.com within 7 days of delivery with your order number and photos (box and item). We'll exchange or refund it and cover the shipping.

Designer toys are often hand-painted; slight color or paint variations are normal and not defects.

Pre-orders

Pre-order arrival dates follow the maker's schedule and may be delayed; this doesn't affect your cooling-off rights after delivery. If the maker cancels or cuts quantities, we'll let you know and refund you in full.

How to return

Please email us with your order number and reason first and we'll tell you how to send it back. Please don't send items back without contacting us.

For international orders, return shipping and duties are paid by the buyer.

Refunds

We refund within 7 business days after receiving and checking the return: card and PayPal payments go back to the original account; for ATM or convenience-store payments we'll ask for your bank details.

Points you used are returned to your account.