Arrival dates for pre-orders follow the official schedule and delays can happen. We can't accept returns or refunds because of delays — we apologise in advance if this happens.
Pre-order quantities may occasionally be cut by the maker. If this affects your order, we'll let you know and give you a full refund.
Orders delivered in Taiwan can be returned within 7 days of delivery (items must be unused and complete with packaging and accessories). See our Refund & Returns policy for details.
Please complete payment soon after ordering — unpaid orders may be cancelled.
We may cancel orders that appear to be placed in bad faith.
Within Taiwan we ship by post/home delivery or convenience-store pickup.
Hong Kong, Macau, China, Japan, Korea, Singapore and Malaysia can choose SF Express freight collect (paid by the recipient). A 5% tax applies to overseas orders.
Other regions can choose international post. We'll email you a shipping quote before dispatch, to be paid separately.
If an item is damaged in transit, please contact us right away and we'll sort it out.
Please check your country's import rules. We can't be responsible for items held by customs.
